Paramus Surgical Center has been recognized for service excellence for a fourth consecutive year under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by Paramus Surgical Center to provide "an outstanding outpatient experience."
 
"In achieving certification for a fourth consecutive year, Paramus Surgical Center has demonstrated its commitment to delivering high-quality service to patients," says Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "With the high value placed on the service aspects of an outpatient visit, providing patients with a consistently positive experience is crucial."
 
The service excellence distinction was determined by surveying patients who had recently received outpatient services from Paramus Surgical Center about their perceptions of their outpatient visits and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.
 
The telephone-based research conducted among Paramus Surgical Center patients focuses on the five key drivers of patient satisfaction with their overall outpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.